Tag: HDFC ERGO

HDFC ERGO asserts its commitment to build an inclusive India

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Telugu super news,India, March 1st,2024: HDFC ERGO General Insurance Company, India’s leading non-life insurance company, asserts its commitment to build an Inclusive India with the launch of Love All initiative. The Company has been working towards crafting a workplace that works for all, channelling the inherent recognition that as a country, everybody is organically diverse in ethnicity, language, food habits, abilities and more. 

The Love All campaign, which has been showcased as a film, is an initiative to harness this diversity with one language – one understood by each and every citizen of the country. This is hinged on the meta-emotion of love. It appeals to people to acknowledge that the emotion of love enables one to create space to include everyone without any conscious or subconscious bias.


Launching this initiative, Anuj Tyagi, Joint Managing Director, HDFC ERGO General Insurance, mentioned “Inclusion today has gone beyond a mandate of Human Resources and is now a priority for organisation to cement their status as future ready. At HDFC ERGO, our commitment towards inclusion has shown clear results in form of having a better gender balanced workforce – one that has representation from different parts of the country and people with different abilities. We have also built a workplace that rewards ideas and suggestions based on merit, moving beyond identity – thereby making it a place for everyone to thrive. Be it the industry first initiative like enrolling women motor surveyors or a unique proposition of forming an all women cluster of Digital Offices, which are the single employee run offices, to foster insurance inclusion to the last mile – these display our commitment to break the glass ceiling and foster an inclusive work place in a true sense. Aligned with this, our Love All is unique and nuanced to represent voices from diverse cohorts – with a call for empathy as the building blocks of the future.”

In line with its commitment to inclusion and equality, HDFC ERGO has spearheaded several initiatives, prominently among them being Project Shakti and Project Purple. While Project Shakti focuses on creating an inclusive workplace for women colleagues, ensuring equal opportunities for them, Project Purple opens doors for individuals with special abilities, fostering a supportive and empowering environment that embraces their unique talents.

Love All initiative has been launched through a 360 degrees media campaign including TV, Print and online. The Company has also released a special version of the film for visually impaired individuals, with voice overs describing each scenario. To sensitise the employees on this initiative, the Company has installed braille enabled posters at its key offices and introduced a first of its kind card game for its employees, as perfect conversation starters to take diversity and inclusion to the last mile. 

Through this open source movement, HDFC ERGO invites the other Corporates of India to join Love All initiative. The Company is making this inclusive movement open source by democratising the use of its assets. The Love All inclusion kit comprising of Love All posters, the Inclusion playbook and the Love All cards will be free to download. The Corporates can use these assets by customising them with their Company logo and identity, and can print them and use to promote diversity and inclusion at their respective organisations. 

You can catch a glimpse of the energy behind this movement by clicking on the link to see the film for Love All  https://youtu.be/ZkwHL7BCLqE

To refer to another version of the film for visually impaired individuals, please click here – https://youtu.be/cns5D2kpTm0

HDFC ERGO integrates into customers’ lives with innovative upgrades to its Here app

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Telugu super news,India, February 15th, 2024: HDFC ERGO General Insurance, India’s leading private sector general insurance company, elevates customer experience through a significant upgrade to its Here app, a unique insurance-led ecosystem.

India has one of the highest numbers of diabetes cases, with 100 million+ Indians have diabetes and 136 million are pre-diabetic. These numbers are expected to rise in the coming years. As an organisation, which champions holistic health, HDFC ERGO’s here app has introduced Diabetes CoE, in association with Fitterfly, which is aimed to help the users with diabetes management techniques by offering personalised health and wellness programmes, leading to better health outcomes and lower healthcare costs for the users

The app users get personalised diet plans, exercise routines, medication reminders, and continuous monitoring tailored to each health profile, lifestyle, and preferences. Additionally, the CoE provides guidance and educational material to support mental wellbeing of patients and help them make informed decisions. The input provided by the users   will be analysed to gain insights into their health behaviours which will allow to create customised policies and interventions.

Another new feature added to here is the Pets Ecosystem, where users can easily manage their pets’ needs, connect with vets, and interact with other pet parents.

Speaking about the two new features of here app, Parthanil Ghosh, President- Retail Business, HDFC ERGO General Insurance said, “We are Customer Experience focused organisation and we continuously upgrade our products and services to meet evolving customer needs. Launched in 2023, our Here app, India’s first insurer-led ecosystem, has received overwhelming response with more than 40 lakhs downloads and with 7th ranking on play store across BFSI sector in India during November’23, December’23 & January’24. Our strategic, data-driven approach revolves around the pillars of convenience, anxiety eradication, & savings and aligns with our commitment to being ‘Seriously Helpful’ to our customers during their times of need. “

 Launched in June 2023, the Here app has become an integral part of customers’ lives with high engagement and repeat rate. The platform also features a unique patient-to-patient platform where individuals can connect with other volunteers who have undergone similar medical procedures, and thus, proves to be ‘Seriously Helpful’ in case of medical crisis. Acting as one-stop app, one can also use the app for their various vehicle related needs, such as to check PUC status, pending & past challans, find nearby charging stations for electric vehicles, etc.

here app can be availed by all android and IOS users at free of cost.

HDFC ERGO reiterates its commitment on making health insurance Accessible, Affordable and Convenient with launch of 6 new products and 2 service upgrades 

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Telugu super news, India, october 18th,2023: HDFC ERGO General Insurance Company, India’s leading private sector general insurance company, has launched path-breaking suite of health insurance products and services to make health insurance Accessible, Affordable and Convenient. These health solutions and services, which are meticulously designed to address the evolving needs and aspirations of Indian citizens, will elevate the convenience and accessibility in India’s health insurance sector. 

With the rising cost of healthcare across India and health related uncertainties caused by recent COVID pandemic, it has become even more necessary to have comprehensive health insurance coverages and stay protected. In background of this emerging need, HDFC ERGO has unveiled a range of new products and services, which aims to open up a new dimension in health insurance sector and provide the customers greater accessibility to health care facilities not only in India but also abroad. The company has launched key upgrades to its existing Optima Secure product, which also happens to be one of the most preferred products for the health insurance customers in India 

The Company has also introduced new service upgrades, which will address the key issues faced by the customers during their cashless hospitalisation, and thereby provide a greater convenience for the customers. 

Speaking on the launch, Parthanil Ghosh, President- Retail Business, HDFC ERGO General Insurance, said, “As a ‘Customer First’ organisation and a leading insurer in India, we at HDFC ERGO consider it as our responsibility to encourage our customers to stay protected with health insurance solutions. Continued with our efforts to fulfil this aspiration, we recognised the need to enhance our current health insurance plans and services, so as to make health insurance more accessible, affordable and convenient. We understand that today’s customers look for customised solutions instead of one-size-fits-all approach, and our newly launched health solutions address this need. We believe that our innovative and customisable features of our products and services will deepen the ‘trust’ of the Indian citizens towards health insurance, and act as an impetus in insurance inclusion within the country.”

The New Products at a Glance:

  1. Optima Secure: Enhancements
  • Global plans: One can now get treatment anywhere on the globe.
    • An industry first initiative, providing an option to cover travel expenses of a person supporting the insured at the time of need
  • New deductible options: Higher deductibles up to 5 lakhs, to further lower the premium as a part of the base policy. This feature also comes with an option to reinstate the full cover after 5 years of policy period or 50 years of age, whichever happens later. 
  • Individual Personal Accident Rider: Add-on cover which provides lumpsum pay out in case of Accidental Death, Permanent Total Disablement and Permanent Partial Disablement
  • Special discount for NRIs:  The Company is also launching for the first time in the country, special discounts up to 40% for Non-Resident Indians (NRIs); this will be available for NRIs from the 3rd week of November 
  1. Optima Wellbeing: An OPD subscription with end-to-end cashless mode 
  • An industry first initiative to avail unlimited tele & in-person consultations, and free home sample collections 
  • Discounts up to 40% on Diagnostics and Medicines 
  • Cashless ecosystem

This product will be launched first in Mumbai, and will soon be extended to the other cities 

  1. My: Health Koti Suraksha
  • An enhanced personal accident insurance with higher sum insured up to Rs. 5 crores
  • Coverage against Accidental Death, Permanent Total Disablement and Permanent Partial Disablement
  1. Explorer: A revamped travel insurance
  • Coverage: Insures Health Emergencies, Flight Mishaps and various In-Trip crisis
  • Tailor made plans: Covers varied target segments from value seekers to premium buyers
  • All-in-one: Family coverage in a single policy

First-of-its-kind Services for Cashless Claims in India

  1. Early discharge from hospitals 
  • Seamless discharge process for cashless hospitalisation – Customers need not wait for long approval procedures during their discharge, and can be released as soon as the hospital signs the discharge summary for patients undergoing cashless hospitalisation

This facility is currently available with 25 network hospitals located at 16 cities from across 14 states of India, and will be extended to other cities soon

  1. Per-approved cashless facilities for all chronic patients
  • Approval at one go for chronic patients – The patients undergoing cashless hospitalisation for chronic diseases like chemotherapy, dialysis and radiotherapy can now avail single approval to avail cashless hospitalisation for multiple times for the same ailment at the same health care facility

Both the above service features are being introduced for the first time by any insurer in India and is expected to provide peace of mind to the family members of the policyholders undergoing treatment for such chronic diseases. 

Founded in the year 2002, HDFC ERGO has been consistently bringing in innovative tech-enabled health insurance products and solutions to provide convenience and ease to its customers. Recently the company unveiled insurance led eco-system ‘here.’, a unique one-stop platform, one of the propositions of which is addressing customers’ anxiety on health care and providing them with credible information on this space.

Also, the company is among the pioneers in India to introduce interest free instalment-based health insurance, alleviating the financial burden on policyholders. The company’s extensive network of over 12,000 cashless health care providers assures hassle-cashless treatment to its policyholders. With a remarkable claim settlement ratio of 99% for accident and health claims in FY 23, the company underscores its commitment to democratise insurance and deliver efficient and hyper-personalised customer-centric services.

For more details on HDFC ERGO’s health insurance products, please visit: https://www.hdfcergo.com/health-insurance.

HDFC ERGO conducts the Grand Finale of the 8th Edition of its Insurance Awareness Awards Junior Quiz 2023 on its 21st Foundation Day

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Telugu super news,National, September 28, 2023: HDFC ERGO General Insurance Company, India’s leading private sector general insurer, conducted the grand finale of the 8th edition of the Insurance Awareness Awards Junior Quiz 2023 in Mumbai on the occasion of its 21st Foundation Day.  

The finale witnessed a battle of knowledge among six teams, with Dhariya and Vaibhav Rai from Cambridge Court High School, Jaipur emerging as the winner from over 2,200+ participating schools across 150 cities in India. Akkriti Behuray and Heer Shah from New Era Senior Secondary School, Vadodara and Kabir Dubey and Suhani Nahar from Jawaharlal Nehru School, Bhopal secured first and second runner up positions, respectively.  

Since 2016, HDFC ERGO has been organising the Insurance Awareness Awards Junior Quiz every year for 8th and 9th grade students to nurture insurance literacy among the younger generation and promote insurance awareness and inclusion. It began as a humble initiative in Mumbai with just 18 schools in 2016, and has, over the past 8 years, transitioned into a nationwide initiative, positively impacting over 16 lakh students since its inception.

The quiz journey commenced with preliminary rounds of 2,200+ teams, followed by the cluster rounds and four zonal rounds. 6 teams emerged as finalists for the Grand Finale. Apart from the regular quiz rounds, this year all the finalists were rewarded with a surprise visit to the ISRO NRSC Outreach Facility at Jeedimetla, Hyderabad to give them a glimpse of India’s space programme on earth observation, communication, navigation, Gaganyaan, lunar exploration and solar observation endeavours and inspire their interest in these cutting-edge scientific pursuits. Dr. S. Murlikrishnan, Dy. Director – ISRO National Remote Sensing Centre, Hyderabad graced the finale with his distinguished presence and encouraged the students to pursue knowledge outside their text books across various other aspects. 

Speaking on the occasion, Mr. Ritesh Kumar, MD & CEO, HDFC ERGO General Insurance said, “While India is making significant strides towards inclusive development, the insurance awareness remains low, trailing behind advanced economies. As a nation, we have the unique opportunity to harness our robust educational infrastructure and youthful demographics to disseminate insurance awareness. We, at HDFC ERGO, firmly believe that our students are the torchbearers of India’s future, and it is imperative to instill insurance knowledge during their formative years, empowering them to lead secure lives as they mature. In alignment with IRDAI’s vision of ‘Insurance for All by 2047,’ this quiz assumes heightened relevance as a driving force behind increasing insurance awareness.”

In its eighth year, the Insurance Awareness Awards Junior Quiz reached an impressive scale, engaging over 550,000 students across India. 

The winners were of the quiz were awarded a prize money of Rs 2,25,000, followed by the first and second runners-up with Rs 1,50,000 and Rs 75,000 respectively. All finalists were awarded cash prizes and gifts which will aid them to enhance their knowledge on various topics. 

HDFC ERGO General Insurance launches ‘here’ app

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Telugu super news,Mumbai, 8th August, 2023: HDFC ERGO General Insurance, India’s leading private sector general insurance company, announced one-of-its-kind Insurance led ecosystem – here app, a unique proposition which aims to address consumers’ anxiety towards health & mobility, and provide convenience and an access to save cost of their daily expenses on healthcare and motor vehicles.  This interactive platform through its comprehensive array of features provide access to users with credible information and convenient solutions to enjoy a reduced stressful life. 

Founded in the year 2002, HDFC ERGO’s digital journey began in 2016 and the Company has been consistently bringing in innovative tech-enabled solutions to evolve as a leading digital insurer of India with a scale. Aligned with its motto of ‘Customer First’, the Company has been in the forefront to bring digital solutions across the customers’ journey and provide them convenience and ease. In FY23, HDFC ERGO has issued over 1Cr policies through digital mode which is 94% of the policies issued in the last financial year. Also, the Company settled 5.2 lakhs motor claims in paperless mode and ~66 lakhs customer interaction occurred through its easy DIY platform. In its pursuit to reach the last mile, the Company reaches out to ~16 lakhs farmers every year to pay claims directly to their bank accounts. Also, the company has launched a digital servicing platform for farmers – PIHU, which has a monthly average transaction volume of ~22,000.  

The launch of ‘here’ app marks the Company’s journey into next era of digital innovation to provide superior customer experience not only for buying an insurance policy or settling a claim during their association with HDFC ERGO, but also by supporting their various daily needs of mobility, healthcare, travel and so on.  

Today’s customers have an access to a plethora of information across various digital platforms. However, the challenge lies in assessing credibility of the information available, requirement to access multiple platforms and availability at the time of need. ‘here’ is a one-stop platform that hosts dedicated sections on healthcare and motor, curated content on trending topics, access to communities to have first hand information related to medical treatment, verified information on daily requirement of healthcare & mobility, and thus being ‘Seriously Helpful’ for the customers during their times of need.  

Commenting on the launch of here, Anuj Tyagi, Joint Managing Director, HDFC ERGO, said “At HDFC ERGO, we have always believed that technology is the key enabler, to fulfil the evolving needs of today’s customers, who want everything on their fingertips.  While as part of the digital-first and customer-centric approach we have introduced several pioneering AI/ ML backed digital solutions for   enhanced customer experience, we also felt a need to create an inclusive digital eco-system that can provide customers with accurate, credible and trusted information on a 24X7 basis. We believe that here will soon emerge as a preferred platform for the users across the country, which will empower them to make informed decisions, and thus be ‘Seriously Helpful’ during their times of need. We expect that ecosystem platform like here will enable better and continuous engagement with our customers which in turn will deepen the ‘trust’ of the citizens of our country towards insurance, and thereby aiding the regulator’s initiative of ‘Insurance for All’ by 2047.” 

here can be availed by all android and IOS users at free of cost.  

Features of here:

here.health (Health Ecosystem)

  1. Healthcare Calculators for BMI, Diabetes, Heartbeat, etc.
  2. Expense Estimator – AI powered engine running on health claims settled by HDFC ERGO over the years to help customers get an estimated cost of a medical procedure in a particular hospital of city for different room categories.
  3. Patient Connect – Customers can connect with verified users who have undergone a medical procedure to get their first-hand experience to ease anxiety of customers.
  4. Care Guide – Personal health assistant of the customers who can help you find the right doctors & hospitals for their medical needs
  5. Wellness Corner – This corner is designed to provide savings on the medicines or lab tests, and allows assessment of health vitals through BMI calculator, pre-diabetes risk calculator and ease of mind with handy breathing exercises
  6. Health Content – Verified content across medical procedures and wellness, along with byte sized content around super foods, wellness myth busters and curated did you know series

here.auto (Motor Ecosystem)

  1. One-stop app to manage vehicles related needs of the customers 
  2. Challans – Customers can view their pending and past challans and receive notification on any new challans
  3. PUC – This feature allows customers to check their PUC status of their vehicles and set reminders for PUC expiry.
  4. Insurance – Customers can check their vehicles insurance expiry and set reminders for insurance expiry.
  5. Towing services – Details of nearby towing services in case of a vehicle breakdown
  6. All Things EV – Caters to need of existing EV owners by helping them find nearby charging stations & plan intercity commute. It also helps the prospect EV buyers by providing them access to a ll available EV options (2W & 4W) and the total cost of ownership of an EV. 

HDFC ERGO activates a dedicated desk to facilitate hassle-free claims settlement for victims of Odisha train accident

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Telugu super news,Mumbai, June 8th, 2023: HDFC ERGO General Insurance Company, a leading general insurance company of India, has activated a dedicated desk to facilitate hassle-free claims settlement and assist the affected policyholders and the next of kin of the deceased passengers who lost their lives in the tragic Odisha train accident on 2nd June 2023.

As a responsible insurer, HDFC ERGO stands in solidarity with the victims and their families in this challenging time and is committed to providing full support to them.  The accident resulted in a significant loss of life and left many injured. The affected are already grappling with emotional distress and financial burdens and hence, the company has decided to play its role in comforting its affected policyholders by reaching out to the concerned authorities to access details of individuals and proactively reaching out to the families to extend support in claim settlements.

To further expedite the claims settlement the insurer will accept the list of casualties published by any State or Central authorities as proof of death.

The insurer has also launched a dedicated helpline number- +918976876404 and email  care@hdfcergo.com, for any assistance with a personal accident or health insurance claims. An expert team will provide personalised support to claimants, guide them through the claims process and address any concerns that they may have. HDFC ERGO remains dedicated to leverage its reach, technology and resources to help victims of the tragic accident.

HDFC ERGO partners with WhatsApp to facilitate easy and quick vehicle self-inspection for lapsed policies

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HDFC ERGO

Telugu super news,Hyderabad,April 14,2023: HDFC ERGO General Insurance Company, a leading general insurance company of India, has partnered with Meta Platforms, Inc. (Meta) for WhatsApp Business, to launch a new feature allowing customers to renew their break-in motor insurance policies through WhatsApp without downloading an app.

Leveraging digital prowess, HDFC ERGO’s first-of-its-kind offering will provide a best-in-class experience and assure hassle-free vehicle inspection experience to even less tech-savvy customers, while reducing the turnaround time. The AI-enabled camera is programmed to guide customers to capture the right image of their vehicle, ensuring the accuracy of the uploaded photos and leaving out the scope of to-and-fro for the right image.

Speaking about this breakthrough new feature, Parthanil Ghosh, President – Retail Business, HDFC ERGO General Insurance Company said, “As part of the digital-first and customer-centric approach, HDFC ERGO has been at the forefront of adopting new technologies to provide a seamless and convenient solution to its customers at every touch point. Given that WhatsApp is one of the most popular messaging apps with extensive reach, we are delighted to partner with Meta to drive insurance penetration and financial inclusion in India. We are confident that our new innovative feature will bring agility to the motor insurance space and provide ubiquitous and on-demand vehicle self-inspection service to help last-mile customers enjoy a superior customer experience.”

Commenting on the launch, Ravi Garg, Director – Business Messaging India, Meta, said, “We constantly strive to add value to the lives of our WhatsApp users. With the HDFC ERGO AI-powered break-in inspection feature, policyholders across India would be able to evaluate and renew their lapsed motor insurance policiesas well as access quotes instantly, all from within WhatsApp. We are excited to support HDFC ERGO in building an inclusive insurance ecosystem for all.”

To initiate the renewal of their lapsed policy, a customer needs to register onwww.hdfcergo.com. A WhatsApp message with a link will be sent to the customer’s registered mobile number. Once clicked, the customer will arrive on the Video Capturing screen and with the help of the instructions, will have to capture a 45-sec video.

HDFC ERGO spreads awareness on Pradhan Mantri Fasal Bima Yojana Scheme

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Pradhan Mantri Fasal Bima Yojana Scheme

Telugu Super News,India, January 9,2023:  HDFC ERGO General Insurance Company, a leading general insurance company of India, recently conducted various IEC (Information, Education & Communication) activities and celebrated Crop Insurance Week to spread awareness on Pradhan Mantri Fasal Bima Yojana (PMFBY) Scheme.  

India is one of the major players in the agriculture sector worldwide and as per IBEF’s (India Brand Equity Foundation) report, agriculture is the primary source of livelihood for about 58% of the country’s population. Owing to such large dependency on the agriculture sector, crop insurance becomes a vital aspect to secure the livelihoods of the dependent farmers and maintain healthy GDP growth of the country. 

HDFC ERGO’s crop insurance week covered various facets of the scheme such as the enrollment process, claim procedure, grievance redressal, etc; across 66 locations of 9 states including – Assam, Himachal Pradesh, Karnataka, Maharashtra, Odisha, Rajasthan, Tamil Nadu, Tripura, and Uttar Pradesh.  2+ lakhs farmers participated in various activities, spanning across 7 days. 

Mr. Anuj Tyagi, Deputy Managing Director, HDFC ERGO General Insurance, said, “While India is a global powerhouse of agriculture, the sector is highly vulnerable to risks like unpredictable climate, pests, etc. PMFBY helps in mitigating the financial risks faced by farmers and aids in stabilizing their income.  In our endeavour to reach the last-mile customers, we at HDFC ERGO are proud to partner with the government’s mission of empowering the feeding hands of the country through awareness drives around PMFBY.” 

The awareness program was driven through various modes including – 

  • Cultural touch points like dance, nukkad natak, etc.
  • Vans, Tractors and Auto Rickshaw rallies
  • Fasal Bima Pathshaala, including exclusive Pathshalas for women
  • Collateral distribution in seven regional languages
  • Social media campaigns

New Era Senior Secondary School, Vadodara emerges as the national winner in the recently concluded HDFC ERGO Insurance Awareness Award Junior Quiz 7thedition

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New Era Senior Secondary School, Vadodara emerges as the national winner in the recently concluded HDFC ERGO Insurance Awareness Award Junior Quiz 7thedition

The 7th edition of the Insurance Awareness Quiz conducted by HDFC ERGO General Insurance Company witnessed an exciting national final on 26th Sep 2022. With every passing year, the quiz has gained interest and prominence on the national canvas with the participation of 1500+ schools covering 3 lakhs+ students this year.

New Era Senior Secondary School, Vadodara emerges as the national winner in the recently concluded HDFC ERGO Insurance Awareness Award Junior Quiz 7thedition

In a nail-bitingnational final, New Era Senior Secondary School, Vadodara represented by DarshiVakharia and Akkritibehuray, emerged as the winner with St. Thomas Residential School, Thiruvanthapuram and Krishna Public School, Raipur as runners up 1 and 2. The winning team walked away with a cash prize of Rs. 2,25,000 and the first runner-up team took home Rs. 1,50,000 and the 2ndrunner-up team took home Rs. 75,000.

Speaking about the 7th edition of the Insurance Awareness Award Junior Quiz, Ritesh Kumar, MD & CEO, HDFC ERGO General Insurance, said, “We have envisioned an India where knowledge around insurance is accessible and easy to comprehend for everyone in this country, and we realize the best time to learn is in the formative years. We are proud to see a small initiativethat started 7 years back taking big shape at the national level which is a testimony that the quiz is fulfilling its cause. We are extremely proud of our young participants and thankful to schools, teachers, and parents for making insurance literacy an integral part of young minds’ journey.”

New Era Senior Secondary School, Vadodara emerges as the national winner in the recently concluded HDFC ERGO Insurance Awareness Award Junior Quiz 7thedition

The year 2022 marksthe 20thanniversary of HDFC ERGO. The success and growth over the span of two decades aredirectly tied to the company’s philosophy, work ethics,and governance that enables them to ‘continue the tradition of trust’ while ensuring safer and worry-free lives for its customers. In this vein, through the Insurance Awareness Award Junior Quiz, HDFC ERGO hopes to act as a mentorthat guides students toward their future.