Samsung Launches its Digital Service Center, Offers Personalized Support, Faster Service Access & DIY Videos to Consumers

Telugu super news, India,July 4, 2023 :Samsung, India’s largest consumer electronics brand, has launched its Digital Service Center, a comprehensive platform that will provide consumers a personalized customer service experience related to their products.

Consumers can access the Digital Service Center by going to the support menu on https://www.samsung.com/in or directly logging on to www.samsungdigitalservicecenter.com

The Digital Service Center provides personalized support basis the needs of consumers once they log in to their Samsung account. This includes a simplified user navigation journey, quick access to category-wise self-help content, category-specific DIY videos, mobile app experience, and model-specific repair and spare part prices at one page.

Through the DIY videos, consumers will be able to find resolutions to many issues related to their products such as how to use screen mirroring feature on your TV, how to connect Soundbar to the TV, how to install your Samsung semi-automatic washing machine, how to set up the Freestyle projector, or how to use auto restart feature in Samsung Galaxy smartphones.

Consumers can book appointments to get priority service at service centers, avail pick & drop service, locate a service center, get details of warranty policies, track repairs, get information about service costs, schedule callback requests through remote and visual support, and get software updates through the Digital Service Center.

“At Samsung, we have always believed in catering to the evolving needs of customers. The Digital Service Center is a step towards simplifying post-purchase services and providing personalized support to our consumers. We understand that to fully empower consumers, they need to be offered easy access to a digitalized ecosystem. The platform boasts easy navigation for consumers and also provides them access to product specific DIY videos, helping them resolve their queries with ease,” said Mr. Sunil Cutinha, Vice President, Customer Service, Samsung India.

The Digital Service Center can also be used to access several additional digital service options that Samsung offers to its customers, helping them resolve their issues without stepping out of their homes. Customers can opt for WhatsApp Support, Remote Support, technical assistance through the call center or access do-it-yourself videos on the Samsung Website and on YouTube.

Samsung also operates a ‘Smart Touch Call’ service that reduces wait time for customers when they call Samsung’s Customer Care to resolve their queries. Customers have the option to switch to a synchronized voice and screen interface instead of a traditional call center experience. Smart Touch Call is an intuitive service experience that captures the caller’s needs and enables them to interact with the system.

Samsung to Launch New Foldable Phones on August 10

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Samsung Electronics will unveil the next generation of its foldable smartphones at the Galaxy Unpacked event at Samsung Opera House in Bengaluru onAugust 10.Customers can pre-reserve the next Galaxy smartphones ahead of the event to be eligible for early access. To pre-reserve the next Galaxy smartphone, customers have to pay a token amount of Rs 1,999 on Samsung.com or at Samsung Exclusive Store.


Customers who pre-reserve the next Galaxy smartphones will get additional benefits worth INR 5,000 after delivery of the device.Samsung has been pushing boundaries and defying conventions of what a smartphone can do.Samsung believes meaningful innovations go beyond technical, providing a platform upon which our everyday lives become richer and more versatile. Galaxy Unpacked will be live streamed on Samsung Newsroom India at 6.30 pm IST on August 10, 2022.

Samsung to Unveil its Latest Lineup of Innovative Products Designed to Enhance Users’ Everyday Lives

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telugusupernews3rd,August 2022: Samsung Electronics will showcase new technologies and products during the Galaxy Unpacked on August 10, 2022. Ahead of the marquee event, Tae Jong Jay Yang, EVP & Head of Health R&D Team at Mobile Experience Business, Samsung Electronics, deliberates on the brand’s focus on holistic wellness and healthy habits and on setting new standards for health experiences through the upcoming Galaxy Watch series. He added, “For holistic wellness and healthy habits, it is important to understand themselves better. And it starts from Samsung’s groundbreaking Bioactive sensor.”

Many people worldwide have adopted new habits and interests in the last few years. For many, these include greater physical, mental and sleep health awareness. To meet this demand, Samsung is excited to continue expanding the Galaxy Watch lineup to better cater to the many unique needs of its users — especially those with a passion for the outdoors.

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Samsung is focused on setting new standards for health experiences through the Galaxy Watch series and across the broader product portfolio. The brand has established three key pillars to help people reach their goals: sensor innovation, connected wellness and industry collaboration.

Advanced Sensors for More Meaningful Insights

To create healthier habits and reach goals, we must know ourselves better, and this journey starts with Samsung’s groundbreaking BioActive Sensor. The BioActive Sensor delivers accurate and comprehensive health data and provides actionable insights and guidance that users can leverage during their health and wellness journey. First introduced with the Galaxy Watch4, the BioActive Sensor uses a unique single chip that combines three powerful health sensors — Optical Heart Rate (PPG), Electrical Heart Signal (ECG) and Bioelectrical Impedance Analysis (BIA) — into one compact unit. Its streamlined design enhances performance and fits comfortably for increased accuracy and 24/7 usage. This helps users deepen their understanding, encourages action and strengthens good habits to help them achieve their goals.

The BioActive Sensor also measures body composition, which deepens users’ knowledge of their physical health, far beyond merely losing weight. The sensor sends microcurrents to measure weight maintained, skeletal muscle gained, body fat loss and body water levels relative to the goals set, helping users hit targets and keep track of what matters to them.

Wellness That Spans All Devices

Samsung provides tools that allow consumers to track overall health and wellness — at home, in the gym, or on the road. The Samsung Health app, with more than 200 million active global users, is at the centre of Samsung’s health experience across an extensive range of devices, from smartwatches to smartphones to tablets and even TVs. The app is a holistic health hub that consolidates fitness, wellness and health data and presents them intuitively for the user to leverage and maximize results. The collected information is comprehensive, easy to understand and encourages positive action.

Open Collaboration Means Better Health Experiences

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To give users the best experience possible, Samsung has partnered with other leaders in technology and wellness. We have built a strong foundation with our technology, and we welcome collaboration on our open ecosystem — one that often serves as an incubator for exciting new applications, services and features. In collaboration with Google, we co-developed Wear OS and Health Connect so that more users can join the unified platform and take advantage of new services and solutions to meet everyone’s needs.

Samsung is also working extensively with third-party experts, research centres and universities to further advance wearable tracking and insight capabilities, including the National Sleep Foundation for sleep, the University of California San Diego Sleep Laboratory and the University of California, San Francisco Hypoxia Research Laboratory for sleep and blood oxygen research and Louisiana State University, Pennington Biomedical Research Center and the University of Hawaii Cancer Center for BIA research, to name a few.